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Careers

Customer Service Associate

The Customer Service Associate at TuneMyEuro is responsible for:

  • In this role you will be responsible for handling all forms of communications with our customers who are seeking assistance to place an order, update an order, or seeking advice and/or recommendations. You will be responsible for providing customers with a solution that closely meets their needs and expectations.

  • Consistently delivering a "WOW" factor above and beyond customer expectations

  • Clearing emails and inquiries over the weekend and within 24 hours of being assigned

Qualifications

  • Automotive enthusiast preferred

  • Minimum of 2 years prior experience in a customer service role, required duties and responsibilities including servicing customers via telephone, email, and face-to-face interactions

  • Experience in a call center environment is highly desired

  • Position requires proficiency in typing, data entry, and basic math skills

  • Proficiency in computer applications such as Word, Excel, GMail required, Google Docs preferred

  • Strong oral and written communication skills including utilizing proper email etiquette

  • Commitment to company values, morals, and ethics

  • Ability to control multiple priorities and projects in a fast-paced environment, including simultaneously managing phone calls, email, and face-to-face communications

  • Effective attention to detail and a high degree of accuracy

  • Ability to work independently as well as within a team dynamic, building effective relationships that motivate, encourage, and support team members across the organization

  • Ability to give and receive constructive feedback, identify and address problems, and offer solutions

STUFF THAT COULD GIVE YOU AN EDGE

  • You have prior event coordinating experience

  • Car enthusiasts and automotive experience, specifically European cars

  • Strong computer skills

  • You have an engaging personality and your glass is "always half full"

  • Growth and learning mindset, adaptable and flexible

Contact us here if you are interested, but please don't just send your resume. Sure, we're curious where you've been, but we've seen thousands of them and they seldom tell the story. Instead, help us get to know more about you, the person. What makes you unique? Why would we make a huge mistake not hiring you? You get the point. No applications will be considered without a personalized cover letter expressing why you would like to work at TuneMyEuro, what transferable skills you have from previous experience that could be applied to this organization, what makes you unique, and where you think you can add value to the organization.

APPLY NOW